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Delivery costs and timescales
Can I have free delivery?
Can I choose my delivery day?
Where do you deliver to?
Will a calling card be left if I am out?
What is your returns guarantee?
How long do I have to return an item?
Are any products excluded from this poli...
How long will it take to get a refund?
Where can I find your Returns policy?
Can I change my shipping address?
My order hasn't arrived in the agre...
There is an item missing from my order?
My delivery has arrived damaged
Can I have a refund of my delivery charg...
Do you have a shop?
How do I get a VAT receipt?
Do your products have a Use-by or Best-b...
Can I get VAT deducted at the Checkout?
Why do I need an account?
Are my payment card details saved in My ...
How can I update my name, address and ph...
How can I change my email address?
GN Reward Points
How can I collect reward points?
How do I earn referral points?
Where do I find my referral code?
How do I find out how many points I have...
How much is 1 reward point worth?
Track Your Order
Can I track my order?
Where is my order?
Will the courier call me before my order...
Why can't I track my order?
Amending an Order
Can I change my order?
Is it possible to change my shipping add...
Can I change the delivery service?
Can I cancel my order?
What are the Distance Selling Regulation...
Placing an Order
How do I place an order?
Can the delivery address be different th...
Can I send an order to more than one del...
Will you make substitutions if any produ...
Can I save items in my basket and return...
What payment options do you accept?
What is Verified by Visa?
Do you accept Amex, Visa Electron, Maest...
Do you accept Paypal?
Is it safe to order online?
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