Support Centre

Can I cancel my order?

Last Updated: Aug 07, 2013 07:01PM BST
We’re sorry but due to the speed that we process our orders, once an order has been confirmed we may only be able to cancel it within the first 30 minutes, but we can’t guarantee this.
Please contact us straight away on 0161 385 5555 (we're here Monday-Friday 9:00-5:00pm). 

If it is after 30 minutes, or we have not been able to cancel the order, please refer to our Returns process on how you can return your order for an exchange, to receive GN points or a full refund.  

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receiving your order. This includes any delivery charge. If a refund has been requested, your credit or debit card will be credited within 5 working days of us processing the returned item. Please see our Returns Policy for more information. 

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