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What are the Distance Selling Regulations?

Last Updated: Aug 07, 2013 07:01PM BST
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receiving your order. This includes any delivery charge. 

If a refund has been requested, your credit or debit card will be credited within 5 working days of us processing the returned item. Please see our Returns Policy for more information. 

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