Support Centre


  • Delivery costs and timescales

    For full information on our delivery costs and timescales please see our delivery information page.

    Aug 20, 2013 02:02PM BST
  • Can I have free delivery?

    We do have free delivery available. Please see our delivery page for further details.

    Aug 20, 2013 02:06PM BST
  • Can I choose my delivery day?

    No, we don’t offer a nominated day delivery service at present. For all orders on the Express or Express Prem...

    Aug 16, 2013 11:05AM BST
  • Where do you deliver to?

    We deliver to all Postal locations in the UK, with the exception of PO Boxes and BFPO addresses. Please follo...

    Aug 16, 2013 11:28AM BST
  • Will a calling card be left if I am out?

    The carrier will leave you a card and/or send you a text and email which will explain what to do next. Please ...

    Aug 07, 2013 06:24PM BST
  • What is Standard delivery?

    Standard delivery is available to postcodes in the UK, Northern Ireland, Highlands and Islands. It is not cur...

    Aug 16, 2013 11:27AM BST
  • Can I get Next working day delivery?

    Next working day delivery is available for all mainland UK orders placed before 3.00pm Monday to Thursday. Th...

    Aug 20, 2013 02:03PM BST
  • What is Express delivery?

    Express delivery is available in mainland UK and Northern Ireland. It is charged at £3.49, but is offered fre...

    Aug 20, 2013 02:06PM BST
  • Do you deliver on a Saturday?

    No, we can’t offer guaranteed delivery on a Saturday at present. However, some parcels on the Standard delive...

    Aug 07, 2013 06:28PM BST
  • Do you deliver in the evening?

    No, we can’t offer evening delivery slots as standard at present. Some couriers may choose to deliver later i...

    Aug 07, 2013 06:29PM BST

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