Support Centre


  • Can I specify a time for delivery?

    We can’t offer more specific time slots, but for Express Premium orders you will receive an SMS text message f...

    Aug 07, 2013 06:30PM BST
  • Do you deliver on Bank Holidays?

    No, at the moment, we do not deliver on Bank Holidays.

    Aug 07, 2013 06:30PM BST
  • Do you have any postcode exceptions?

    We deliver to all UK postcodes, with the exception of PO Boxes or BFPO addresses.

    Aug 07, 2013 06:31PM BST
  • Do you deliver internationally?

    Yes, we deliver to many European destinations. Please see the Delivery Information page for full details - ...

    Mar 03, 2014 01:56PM GMT
  • Which courier do you use for delivery?

    We use a number of different couriers, including DPD, Hermes and Yodel.

    Aug 08, 2013 11:15AM BST
  • Is a signature needed?

    Yes, a signature may be required for delivery, so please ensure someone is available to sign for your parcel b...

    Aug 07, 2013 06:31PM BST
  • Can I track my order?

    Yes, you will receive an email from us to confirm that your order has been shipped. This will have the tracki...

    Aug 07, 2013 06:33PM BST
  • What is Express Premium delivery?

    Express Premium delivery is available via DPD, and includes order tracking, 15 minute delivery timeslot, email...

    Aug 08, 2013 11:27AM BST
  • Tour de France 2014

    The Tour de France is hitting the UK, but this does mean that a few postcodes may experience delays with their...

    Jun 30, 2014 02:51PM BST
  • August 2015 bank holiday deliveries

    Please see below information on the order dates and expected delivery dates over the August 2015 bank holiday ...

    Aug 19, 2015 10:04AM BST

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